Privacy Policy
Last updated: February 2025
Smartworks Generators (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use and protect your personal information when you use our website or services.
1. Who we are
Smartworks Generators
60 Chaucer Road, Lombardy East, Johannesburg, South Africa
Email: smartworks1515@gmail.com
Phone: +27 83 574 5393
We provide generator repair, maintenance and related services to homes and businesses in Johannesburg and surrounding areas.
2. Information we collect
We may collect:
• Contact details – name, surname, phone number, email address.
• Business details – company name, site address, VAT or registration details.
• Service information – generator type, brand, size, fault description, service history.
• Booking and order details – preferred dates and times, services requested, quotes, invoices, payment status.
• Website usage data – pages visited, clicks, browser information (through cookies).
• Communication records – emails, WhatsApp messages, form submissions.
3. How we collect information
We collect information when you:
• Fill in forms on our website (Request a Quote, contact forms).
• Book a service online or in person.
• Request a quote or invoice.
• Contact us by phone, WhatsApp, email or social media.
• Browse our website (through cookies).
4. How we use your information
We use your information to:
• Provide and manage our generator services.
• Respond to enquiries and support requests.
• Schedule and manage bookings.
• Prepare quotes, invoices and reminders.
• Improve our services and customer experience.
• Send service updates and safety notices.
• Send marketing messages with your consent.
5. Legal basis for processing
We process your information to perform a contract with you, to meet legal obligations, or with your consent.
6. How we share your information
We do not sell your personal information. We share it only with service providers (hosting, IT, payment) who help us run our business, professional advisers, and authorities when required by law.
7. International transfers
Some service providers may be located outside South Africa. We take reasonable steps to ensure your information is protected in line with applicable laws.
8. How we protect your information
We take reasonable technical and organisational measures to protect your personal information, including limiting access to staff who need it for their job. However, no system is completely secure.
9. How long we keep your information
We keep your personal information only for as long as necessary to provide our services and meet legal or accounting requirements.
10. Your rights
You have the right to ask for a copy of your personal information, correct inaccuracies, or ask us to delete it in certain cases. To exercise these rights, please contact us at: smartworks1515@gmail.com.
11. Cookies and tracking technologies
Our website uses cookies to function properly and understand how visitors use our site. You can control cookies through your browser settings.
12. Marketing communications
We may send marketing messages if you are an existing customer or gave permission. You can opt out at any time via the unsubscribe link or by emailing us.
13. Third-party websites
Our website may contain links to other sites. We are not responsible for their privacy practices.
14. Changes to this policy
We may update this privacy policy from time to time. The updated version will be posted here with a new Last Updated date.
15. Contact us
If you have any questions, please contact:
Smartworks Generators
Email: smartworks1515@gmail.com
Address: 60 Chaucer Road, Lombardy East, Johannesburg, South Africa